FAQs

ABOUT NOOK

What is NooK?
What makes NooK different from other play sofas?
Are NooKs made in Australia?
Has NooK won any awards?
Are NooKs safe for children and families?
Can I see or try a NooK anywhere?
Do NooKs ever go on sale?

PRODUCTS & SIZING

What age range are NooK play sofas suitable for?
How big is a NooK play sofa?
What type of fabric is my NooK cover?
Do you offer bundles or complete sets?
Do NooK play sofas help with child development?

NDIS & COMMERCIAL ORDERS

Can I purchase NooK products with NDIS funding?
Can I use NooK in a childcare center, school, or therapy clinic?
Do you offer Trade/Designer prices?

SHIPPING POLICY

How long does shipping take for NooK products?
How will my NooK arrive?
How much does shipping cost?
Can I collect my NooK from your Sydney Factory?
Do you Ship Internationally?

CARE & MAINTENANCE

How do I clean my NooK play sofa covers?
How do I clean off pen, texta, or food stains?
What if my NooK gets wet?
Where are the zip pulls on my NooK covers?
Do I need to use fabric protection on my NooK?

WARRANTY & EXCHANGES

What is the NooK warranty?
What if there's a problem with my NooK delivery?
Am I able to return my order?

I HAVE MORE QUESTIONS

Hooray!! We love talking about NooKs more than almost anything else on the planet – please drop us an email via this form