FAQs

NooK is an Australian-made modular play sofa and family furniture system designed for play, rest and imagination-driven creativity. With multiple pieces and zero rules, NooK transforms from a couch to forts, obstacles, cubbies, sleepovers and more.

NooK is the original Australian play sofa, 100% handmade in our Sydney factory. Here's what sets us apart:

• 3-year warranty - the longest in the industry (other brands typically offer 12 months)
• Premium Australian foam - GECA certified with three different densities
• Commercial-grade fabrics - the same quality used in schools and hotels
• 100% Australian made - supporting local jobs and reducing carbon footprint
• Social impact - every purchase provides one week of school lunches for an Australian child through our Eat Up partnership
• No compression packaging - we don't damage foam structure with vacuum packing

YES! We are 100% Australian Made, designed, and owned. Every single stitch is sewn in our Sydney factory in Cromer by our talented team.

What this means:

• We do NOT import partly finished components and add an "Aus Made" label
• Supporting local industry and building Australian jobs
• Low carbon footprint (no shipping containers from across the globe)
• Quality control at every step
• Fast turnaround and easy warranty support

Australian Made is a core value for us. We believe paying for quality ensures you'll have a product to use for many years.

Yes! NooK is proud to have won the Good Design Gold Award in 2021, one of Australia's most prestigious design accolades. This award recognises products that demonstrate excellence in design innovation, functionality, and positive impact.

What the Good Design Award means:

• Recognition by Australia's leading design experts
• Validation of our innovative modular play system as Australia's Original Play Sofa
• Acknowledgment of quality Australian manufacturing
• Commitment to thoughtful, child-centered design

We've also been featured in numerous media outlets including Vogue Living, House & Garden, and The Design Files, cementing NooK's position as a design-forward, quality Australian product - see more of our Press!

Absolutely. NooK uses GECA Certified foam with antimicrobial protection and Oeko-Tex Standard 100 certified fabrics. All products are tested to Australian Fire Standard AS1530.3 to ensure they're safe in your home.

NooK foam also includes antimicrobial protection for long-lasting cleanliness and peace of mind against bacteria and dust mites.

Important: NooKs are NOT treated with chemical fire retardants. Instead, we use naturally flame-resistant materials that meet safety standards without harmful chemicals.

Every NooK comes with a comprehensive 3-year warranty - the longest in the industry - reflecting our confidence in quality and safety.

Sydney Showroom: Our showroom in Cromer on Sydney's Northern Beaches is open by appointment! We'd love to welcome you and show you what makes NooK special.

Can't visit? You can:

• Order fabric swatches online to see and feel the difference in your home
• Read our 2000+ verified 5-star customer reviews
• Join The NooK Club on Facebook to see real families using their NooKs

You can also read some of our amazing Press Coverage!

NooKs are hand made in our Sydney Factory in small batches focusing on high quality components and quality construction. As a result, we rarely go on sale!

From time to time we may offer Bundle discounts, Farewell fabrics at a lower price and we sometimes have Press or Floor stock which is available through our NooK Club on Facebook!

Please do have a look through our Reviews here - we find our customers love our quality and it shows!