NooK FAQs

shipping policy

How much does shipping cost?

NSW/ACT/QLD/VIC/SA

$80 for each Nook set (includes 10 pieces).

$50 for each NooK Armchair.

$50 for each NooK Nest.

If you buy your NooK and Nest together, shipping is for the special price of $100 per set.

WA/TAS/NT

$120 for each Nook set (includes 10 pieces).

$75 for each NooK Armchair.

$75for each NooK Nest.

If you buy your NooK and Nest together, shipping is for the special price of $150 per set.

Extras

Shipping for all NooK Extras is included in the retail price!

Unfortunately though, due to the size of our amazing NooK boxes, it is necessary for us to charge a Rural or Remote Delivery Surcharge to some areas. Please confirm your postcode below.

Which Postcodes fall into the Regional Shipping Surcharge Area?

Due to the size of our large boxes and the cost of transport to Regional Areas, it is necessary for us to charge a Rural and Remote Shipping Surcharge to a limited number of Postcodes as below. The total shipping cost is $160 per NooK; $85 per Armchair and $40 per Extra to these regional and rural postcodes:

NSW - 2643, 2644, 2646, 2647, 2658-60, 2879, 2880

VIC - 3091, 3236, 3237, 3239, 3274, 3284-87, 3289, 3292-94, 3300-5, 3309-12, 3315, 3317-19, 3390-91, 3393, 3395-96, 3400-1, 3407, 3412-3415, 3419-20, 3423-24, 3488-91, 3494, 3496, 3498, 3500-2, 3505-7, 3509, 3512, 3685, 3687, 3697-99, 3723, 3730, 3886, 3888-92

QLD - 4406-8, 4410-13, 4454, 4659-60, 4662, 4671, 4673-4, 4676-8, 4694-5, 4697, 4699, 4703, 4712, 4715, 4800, 4802, 4804-5

SA - 5223, 5381, 5401, 5410, 5411-21, 5431-4, 5440, 5451-2, 5454-5, 5460-2, 5464, 5470-3, 5480-3, 5485, 5490-1, 5493, 5495, 5510, 5520-3, 5552, 5554-6, 5558, 5575-7, 5580-3, 5601-7, 5611, 5630-3, 5640-2, 5650-5, 5660-1, 5670-1, 5680, 5690, 5720, 5722-5, 5731

WA - Please contact us for all Regional Shipping quotes

TAS - 7020-24, 7050-5, 7170, 7212, 7307, 7310, 7320

NT - Please contact us for all Regional Shipping quotes

If you live in a rural location in QLD, SA or TAS not listed above, please contact us as we may need to assist with a custom shipping quotation.

Can I collect my NooK from your Sydney Factory?

YES! We are now offering local pickup again from our Sydney Factory located in Cromer (2099). We are able to arrange collections during our Showroom hours of 10-2pm every Tuesday and Friday.

If you would like to collect your order and you live within 50km of our Sydney Factory, this option will be available to you at checkout!

You will be advised by email when your order is ready for collection, with full address details and any necessary COVID protocols. Your order will then need to be collected within 2 weeks.

How long will my order take to arrive?

NooKs are hand made in our Sydney Factory and this exacting process takes time.

We ship NooKs according to teh date range listed on your particular fabric choice. NooKs can ship any time during the time window, so please ensure you advise us if you are unable to receive before a certain date!

You will receive an order confirmation with all your order details. Please check them carefully and advise within 24 hours if there are any issues or if you need your NooK for a specific date.

You will receive an email when your NooK ships from our Sydney factory. This will have your tracking details so you can keep an eye on it on its way!

We are always looking to improve and we hope your shipping experience with us is seamless – if it isn’t what you expected, please drop us an email at info @ mynook.com.au!

How will My NooK arrive?

Your NooK will arrive to you in three big NooK boxes (80x25x80cm; 80x25x80cm; 80x40x50cm) ready and waiting to be played with straight away!

We do not Compress or Vacuum pack our NooKs as it damages the structure of the foam.

If you have bought NooK for Christmas or a Special Occasion – no worries, it will sit happily in its boxes ffffoooorrreeevvveer waiting to be played with! Just make sure you hide them well!

Do you Ship Internationally?

Unfortunately the Global Shipping situation has deteriorated and the extremely high Fuel Surcharges coupled with Extreme Conditions surcharges make it currently unviable to offer international shipping. We are continuing to monitor this very closely and will announce any changes to the countries we can send to on our Socials.

about my Nook

Are NooKs Made in Australia?

YES! We are 100% made here in Australia. We DO NOT import partly finished components and put an Aus Made label on them!

Every single stitch of our NooKs is sewn right here in our Sydney factory by our talented team!

Here at My NooK we decided really early on that we wanted our NooKs to be an Australian Made product. This presented lots of hurdles but it was one of our Core Values. We want to support local industry, build local jobs and keep a low carbon footprint - this is hard to do if you are shipping in containers from across the globe!

These points were really important to us and we believe that paying for quality ensures you will have a product to use for many years to come!

What is My NooK made from?

Inside your NooK you will find only open-cell polyurethane foam – no timber, board, metal or screws. These are soft, safe and super comfy! After trying a LOT of different prototypes we have used 3 different foam grades throughout the NooK to create the perfect mix of comfy, supporting, soft and stable.

NooKs are available in four different fabric types - all are Heavy Commercial fabrics which have the durability, softness and builadbility for a great NooK! Our Indoor NooKs are all made from 100% polyester blends, our Outdoor NooKs are 100% Olefin.

Why is my NooK foam different colours?

Ah HA!! This is because it is quality Australian Foam and it is a great way to distinguish it from other foam products - each colour represents a unique mix of purpose, density and hardness that makes our NooKs the perfect blend of super comfort, strength for building and long lasting support. Can you tell we love our NooKs more than just a little bit!?!

What type of fabric is my NooK cover?

We love our NooKs and we want them to live their best lives! We have chosen a selection of beautiful, heavy commercial grade, textured polyester fabrics for our NooKs. These include our NEW ultra weave fabrics, original NooK fabrics, velvets and our outdoor range too.

The fabrics we use are most often used in Schools and Hotels where they see ultra tough use and still look great for several years! Our loose fabrics are imported before being quality checked, cut and sewn into our beautiful double stitched covers right here in Sydney, Australia!

All our fabrics are easy to clean, offer premium protection for our NooK foam and will last for years and years.

Our different ranges each have a specific Heavy Commercial rating (for those in the know) and different features, benefits and care instructions as shown in the table below:

How big is My NooK?

In its standard configuration, the NooK measures 160cm across the front by 80cm deep. It stands 56cm high with a seat height of 25cm. As a sleepover solution, the NooK can be configured to measure 160cm wide x 172.5cm long.. more sleeping space than a double bed!

Can I see or try a NooK anywhere?

Our Factory Showroom in Cromer on Sydney's Northern Beaches is open every Tuesday from 10am-2pm. We'd love to welcome you and show you what makes our NooKs so special!

If you don't live in Sydney, as an Online Retailer only, we do not yet have showrooms in other states - however, you can feel confident that we stand behind our NooKs with our 30 day guarantee.

We also have fabric swatches available if you are having a tough time deciding on colours - order online now!

Is My NooK really safe for the environment (and for my family)?

There is no getting around the fact that foam is not the best for the environment, but in this context we have made it the best it can be – and we have made sure it lasts for many years of happy play before heading off to another home and not to landfill!

Australian foam is recognised as standing up to some of the most stringent environmental controls in the world and all our foams are GECA Certified showing that they adhere to strict environmental and ethical standards. NooK foam is also treated with an antimicrobial to ensure it has lifetime protection against dust mites, mould and bacteria . This Purify protection is guaranteed safe for people, plants, animals and the environment.

NooKs are NOT treated with any chemical fire retardants.

how can I order my Nook?

Which Payment Types can I use?

We accept all major Credit Cards, Afterpay and Zip Pay. We are also able to accept Direct Deposit by arrangement.

Can You Issue NDIS Invoices?

We have issued hundreds invoices for Self-Managed and Plan Managed NDIS funds - and we are happy to see the way our NooKs are able to benefit so many children! We have also recent been accepted as an NDIS Registered Provider so can provide NooKs through the MyPlace portal! Please go to our NDIS page to submit an invoice request! NDIS Invoice Request Here

Can I purchase a NooK for my business?

Of course! Our NooKs are used in many Child Care Centres, Schools, OHSC Settings, Occupational Therapy Clinics and others - please email us at orders@mynook.com.au with your business details, ABN and NooK Colour Choices and we will issue an invoice.

Do you offer Trade/Designer prices?

We love seeing our NooKs in so many amazing Interior Design projects! Please contact us at info @ mynook.com.au to see how we may be able to work together on specific projects!

caring for your Nook

How do I care for My NooK

NooKs are pretty low maintenance.. the Polyester and Olefin covers are super easy to spot clean for small messes and fine to pop in the washing machine (on either Cold or 40 degrees depending on fabric choice) whenever needed!

NooKs should be line dried and love a quick groom with a lint brush or vacuum occasionally!

Where are the Zip Pulls on My NooK covers?

My NooK uses Safety Zips on all our NooK covers! This means that to open your covers for washing, you will need a safety pin or paperclip to thread through the zip head. This is done for a number of reasons: zips can pose a hazard to small children, and can cause scrapes while kids are jumping and rolling - so we remove them to create the safest product for our NooK Lovers.

Also, we don't want little ones "helping" to remove the NooK covers - foam is made to be covered and covers should only be removed for cleaning!

How do I clean off Pen, Texta, Liquids?

If you stalk our Socials, you will see how super easy it is to clean your NooK!

Most food stains, textas, crayons or "accidents" will clean off easily in a COLD machine wash. Make sure you remember to LINE DRY your NooK!

For Biro or Oil based stains, give your NooK a spray with Glen 20 and use a toothbrush to scrub any ingrained marks. Then pop in a machine wash (Cold or 40 degrees depending on fabric choice) and prepare to be amazed!

What if My NooK gets wet?

With our lovely thick fabric, we rarely see small spills penetrate to the foam.. if they do, remove the covers straight away and put the foam in a sunny, airy place to fully dry, blotting with a dry cloth will draw any liquid. Covers can easily be washed in the machine (on Cold or 40 degrees depending on fabric choice) and put back on once the foam has completely dried out!

Do I need to use fabric protection on My NooK?

It is not necessary to use Fabric Protection on your NooK as our fabric is designed for use in Schools and Child Care settings to be easy clean!

returns & exchanges

What if I don't love My NooK?

Oh No!!! But don’t worry.. we do understand it might not be for everyone.. please just keep your packaging! Because we don't compress or vacuum pack our foam, just pop them back in the plastic wrap, slide them back into the boxes and we'll have them collected! Once we receive your NooK back, the purchase price will be refunded less the return shipping charge! This Happiness Guarantee applies to product suitability and not to colour change requests!

This only applies to your initial single NooK orders.. if you're not sure, just make sure you start with one NooK!

What if there is a problem with my NooK?

Please look over your NooK when it arrives and let us know of any issues within 7 days of receipt.

NooKs come fully supported by a 12 month warranty in addition to your statutory rights. As NooKs are made right here in our Sydney Factory it is easy for us to quickly resolve any issues.. don't fret.. your NooK will be as good as new in no time!

I have more questions

Hooray!! We love talking about NooKs more than almost anything else on the planet – please drop us an email via this form